Refund Policy

1. What You Are Buying

OpenInfluencer is prepaid. You buy credit with a card, and each generation spends credit at the price shown before you approve it. There is no subscription, nothing renews, and nothing is charged while you are not using it.

Credit stays on your account and does not expire while the account is open.

2. Refunds On Request

Unused credit is refundable on request within 30 days of purchase, less the cost of anything already generated. Ask at billing@openinfluencer.ai from the address on the account and tell us the amount; we do not require a reason.

Refunds go back to the card that paid. Your bank usually takes 5 to 10 business days to show it.

3. Refunds We Issue Without Asking

• A generation fails and you were charged for it. Credit is returned automatically when a job fails.
• You are charged twice for the same generation or the same top-up.
• A model was withdrawn after you paid for it and the work could not be delivered.
• A charge appears that you do not recognise, and we cannot tie it to your account.

4. What Is Not Refundable

Credit already spent on generations that were delivered is not refundable. That includes output you did not like: stills are shown for approval before any video is charged, and rendering a video you approved is work that has already happened.

This does not limit any right you have in law, including the right to a remedy where a service is not delivered with reasonable care.

5. Your Statutory Rights

If you are a consumer in the United Kingdom or the European Union, you normally have 14 days to withdraw from a distance contract. Where you ask us to begin work immediately, you agree that the right to withdraw is lost once the service has been fully performed, and you pay for the part already supplied.

Business customers and consumers outside those jurisdictions are covered by Sections 2 and 3 above and by the Terms of Service.

6. Chargebacks

If something is wrong with a charge, write to billing@openinfluencer.ai first. A chargeback freezes the amount while the bank investigates and usually takes longer than asking us. We do not close accounts for asking for a refund we owe.